At The Clean Haus, we believe your time is too valuable to spend worrying about dust, dishes, and deep cleaning. Our professional cleaning services are designed to simplify your routine, take recurring chores off your plate, and help you enjoy a cleaner, healthier, and more peaceful space — every single day. Whether you need reliable home upkeep, spotless offices, or move-in-ready perfection, we make it easy to maintain the comfort and cleanliness you deserve.
Below, you’ll find answers to some of the most common questions about our services, scheduling, and what to expect when you book with The Clean Haus.
We currently provide cleaning services throughout the DMV (D.C., Maryland, and Virginia) area. Our team also manages remote scheduling and service provider assignments for other regions through our trusted provider network.
Yes! The Clean Haus maintains full business licensing and general liability insurance. Every service provider we work with must also carry their own liability insurance and meet our compliance standards.
We provide residential, commercial, and event-based cleaning, as well as specialty services such as post-construction cleanup, model home and real estate cleaning, and move-in/move-out services.
You can request a quote through our online Quote Request Form, intentionally designed to save you time by gathering all the necessary info about your property, cleaning needs, and service expectations upfront to provide an accurate estimate and a seamless, stress-free experience upon service. We’ll confirm your request and provide a customized quote within 24 hours.
You can easily schedule a cleaning through our online booking form or by contacting us directly. We’ll confirm your request and provide a customized quote within 24 hours. Please Note: We book services at least 2 weeks in advance unless cancellations occur.
No. As long as our cleaning team has access to your property, you do not need to be present. Many clients provide door codes, lockbox access, or key entry details securely through our system.
Please make sure the home has running water, electricity, and clear access. Large debris, clutter, or personal items should be removed to allow full access to surfaces and floors.
Our Standard residential cleaning includes dusting, vacuuming, mopping, bathroom and kitchen sanitization, surface cleaning, and trash removal.
Our residential Deluxe cleaning service is a thorough, deep cleaning that targets areas often overlooked during routine cleaning. This includes detailed attention to baseboards, inside and behind small appliances, inside cabinets, light fixtures, vents, grout, and additional detailing. This service is required for first-time clients and ideal for seasonal refreshes or preparing a home for a move.
Deluxe cleaning takes more time and care, ensuring your space feels reset, sanitized, and treated.
Our residential Super Deluxe cleaning is a premium, top-to-bottom service that includes all cleaning services in the Deluxe home cleaning as well as add-on services for interior appliances, ceiling fans, shower curtain replacement, green products, linen changes, and interior windows and window treatments.
We don’t offer traditional discounts, but our pricing is adjusted based on the frequency of service. Clients who schedule regular maintenance cleanings — such as weekly, bi-weekly, tri-weekly, or monthly — typically receive lower per-visit rates compared to one-time or occasional bookings. This allows us to provide consistent value while maintaining the highest quality of service.
We do our best to maintain consistency with cleaning professionals; however, schedules and availability may vary. You can request preferred cleaners in your account notes.
Yes — we use professional-grade, non-toxic products that are safe for families and pets. Eco-friendly or fragrance-free options are also available upon request.
Absolutely. We specialize in model home, real estate, and post-construction cleanings designed to make spaces shine for showings, inspections, or move-ins.
Yes. We offer flexible scheduling — including evenings, weekends, and recurring cleaning contracts — to fit your business needs.
Post-construction cleaning focuses on removing fine dust, debris, adhesive residue, and construction materials to make the space move-in ready. It’s more detailed and time-intensive than standard cleaning.
We recommend scheduling at least 2-3 weeks in advance, especially for larger or specialized cleanings, as we book 2 weeks ahead. Same-day or next-day requests are accepted when availability allows or cancellations occur.
We accept major credit cards, ACH payments, and provide digital invoices through our secure online payment system.
A 25% non-refundable deposit is required to secure all cleaning appointments. This deposit reserves your time slot and is applied toward your total service balance. The remaining balance is due upon completion of the service, unless otherwise arranged in writing.
We require 48 hours’ notice to cancel or reschedule an appointment. Cancellations made less than 48 hours in advance are subject to a fee of 25% of the cost of cleaning services, and deposits are non-refundable for last-minute cancellations.
We understand that plans can change. You may reschedule your appointment up to 48 hours before your scheduled service without penalty.
Cancellations made 48 hours or more in advance of your appointment will only be subject to the 25% non-refundable deposit.
Cancellations made within 48 hours of the scheduled appointment time will result in a 25% cancellation fee based on the total service cost.
The Clean Haus partners with vetted, insured independent cleaning professionals who meet our strict quality and conduct standards. Each provider signs a non-poaching, confidentiality, and compliance agreement.
All cleanings are subject to quality checks by supervisors and through client feedback forms. We maintain detailed SOPs to ensure consistency, efficiency, and attention to detail.
Your satisfaction is guaranteed. All cleanings must be inspected before our team leaves the premises for correction if a requirement was missed. We do not offer re-cleaning services or monetary refunds.
Yes! Add-ons such as interior oven and/or refrigerator cleaning, patio/balcony/porch cleaning, replacement of shower curtain liners, aromatherapy, as well as organization and decluttering assistance and/or event cleanup, can be included when booking.
All cleanings are subject to quality checks prior to cleaners leaving the premises and via client feedback forms. We maintain detailed SOPs to ensure consistency, efficiency, and attention to detail.
Your satisfaction is guaranteed. All cleanings must be inspected before our team leaves the premises for correction if a requirement was missed. We do not offer re-cleaning services or monetary refunds.
By booking with The Clean Haus, you acknowledge and agree to these terms and conditions.